YES! In fact if you are connecting to the internet through your own laptop we would recommend using a VPN client for secure access to company intranets and mail servers. Check that your company VPN supports NAT traversal and allows multiple connections from a single IP address. Check with your IT staff. Please ensure that you are logged in through the portal page before you use your VPN.

If the access speed is slow, you are probably in a poor signal strength area. Try moving closer to the access point. Check your wireless icon. It will have some method of detecting signal strength which will allow you to move around until you are in a good signal strength area.

As detailed in our Terms and Conditions, our Fair Usage Policy is up to 20GB per month.

WiFi SPARK block certain categories such as P2P file sharing. If you feel that a site is incorrectly blocked, please let us know so that we can invesigate.

If you haven't found the information helpful here, you can also email WiFi SPARK at support@wifispark.com or call us on our helpdesk 0344 848 9555.

We cannot guarantee the speed that you receive but we aim to offer our customers speeds of around 1MB. There are many variables which can affect the internet data speeds. These include the number of people browsing on our network at that given time, how far away the site is from the nearest BT exchange and also the quality of the wireless signal. If you would like further details on what speeds to expect from the service, please feel free to email support@wifispark.com.